We will do everything within our capacity to ensure that our customers are 100% satisfied with their purchase. We offer a 10-day ‘buyer’s remorse’ on select products from the ship date and with an approved RMA number.  Unopened boxes can be returned no questions asked. Items that have been activated, previously flown, used, or show any sign of wear will not be accepted and will be returned at the customers expense.  The purchaser can obtain an RMA number by submitting a request to info@eurotrons.com. In order to receive an RMA number, please have your sales receipt ready with all purchase information. A representative will respond to your RMA request within 24 business hours. 
 
Custom built kits, packages, combos or Ready to Fly (RTF) copters may NOT be returned or EXCHANGED under any circumstances.  These are custom built products based upon user specific requests, options and/or requirements that are built and tested to order. Products that require the customer to build and assemble them may NOT be returned or EXCHANGED once the manufacturer’s seal has been broken or the manufacturer’s product packaging has been opened. Contact us at info@eurotrons.com if you discover any problems with your product.
 
All returned or exchanged items must be in brand new condition, in their original box, and must include all original packing material, packing slip, blank warranty cards, manuals, documents, and all accessories. Items received that do not meet these requirements will not be accepted. All returns are subject to a minimum 15% re-stocking fee.  Items that have been activated, previously flown, used, or show any sign of wear will not be accepted.
 
Items deemed DOA may be exchanged within 10 days of the purchase receipt date at the discretion of Florida Drone Supply, Inc for the same model or manufacturer’s equivalent model. AFTER THIS PERIOD ALL WARRANTY REQUESTS MUST BE DIRECTED TO THE MANUFACTURER. A pre-paid shipping label or reimbursement for return shipping charges may be provided on DOA item exchanges.